Credit purchases and completed redemptions are final and nonrefundable, except where required by law. Canceling your membership or closing your account does not refund purchases or restore redeemed credits. Unused purchased credits do not expire and remain in your free Basic account after membership cancellation. A failed action that produces no usable result consumes no credits. Reopening an unlocked result and its included revision do not cost additional credits.
Explore first. Pay only when the value is clear.
Use Navigator and preview FI5E tools before deciding. Credits support occasional use; Pro and Unlimited provide better value for ongoing project work.
YOUR CREDIT ACCOUNT
FI5E Credits
Credits are separate from your included monthly questions. Credit purchases are sandbox tests; eligible digital actions can use credits after confirmation.
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Bought more credits than you need?
No problem. Keep them for your next project, or put eligible leftover credits toward FI5E shirts and hats when merchandise launches.
Unused purchased credits do not expire and remain in your free Basic account after membership cancellation. A failed action that produces no usable result consumes no credits. Reopening an unlocked result and its included revision do not cost additional credits.
Credits are primarily for digital services. After at least 50% of a purchased pack has been used for digital services, its remaining credits may cover up to 25% of an eligible merchandise item's price, at their actual purchase value. Welcome credits and membership allowances are excluded. Shipping and tax are paid separately. Buying credits alone does not make them eligible for merchandise.
Credit purchases and completed redemptions are final and nonrefundable, except where required by law. Canceling your membership or closing your account does not refund purchases or restore redeemed credits. Read the full purchase policy
Reopen completed credit actionsCREDIT PACKS · SANDBOX
Choose a credit pack.
Purchased credits do not expire. Test purchases use Stripe sandbox cards and never create a real charge.
Credit purchases and completed redemptions are final and nonrefundable, except where required by law. Canceling your membership or closing your account does not refund purchases or restore redeemed credits. Unused purchased credits do not expire and remain in your free Basic account after membership cancellation. A failed action that produces no usable result consumes no credits. Reopening an unlocked result and its included revision do not cost additional credits.
Credit purchases and completed redemptions are final and nonrefundable, except where required by law. Canceling your membership or closing your account does not refund purchases or restore redeemed credits. Unused purchased credits do not expire and remain in your free Basic account after membership cancellation. A failed action that produces no usable result consumes no credits. Reopening an unlocked result and its included revision do not cost additional credits.
CREDIT COSTS — CONFIRM BEFORE SPENDING
Additional Navigator question1 credit
Generate or review a project email2 credits
Create a premium checklist or plan3 credits
Export an advanced project chart3 credits
Complete Project Readiness Assessment package4 credits
FI5E NOW response10 credits
Complete Project Matrix package10 credits